You may cancel your booking and have fees paid returned to you for the first 14 days after we have confirmed your booking by email (except where the course begins within this period). Any money paid returned less a £20 cancellation charge. If you cancel your booking more than 14 days after we have confirmed your booking by email, you may transfer to another course start date. Please note that if you leave the course after it has begun, or if you fail to attend all or any part of the course (without reasonable cause such as illness, bereavement or family emergency), no refund will be made and we will retain 100% of your fee. If you cancel  due to illness, bereavement, family emergency or similar events you may transfer to another course start date.

 

Cancellations of bookings for 1-2-1 sessions will be accepted up to three days before the tutorial takes place and your payment will be returned less a £30 cancellation charge.

The Online Screenwriting Academy reserves the right to make changes to the advertised programme and tutors. As we plan the programme in advance, changes will inevitably occur with some courses, and occasionally the original tutors are unavailable. We always endeavour to replace tutors with someone of similar experience, and to give you as much notice as possible. On rare occasions we may need to cancel a course; in this case we will offer you an alternative course or return all of the fee paid. Please note that where we have to change tutors, you do not have additional rights of cancellation and our standard terms still apply; our liability to you in case of a cancellation by Online Screenwriting Academy is limited to the course fee you have paid.

The Online Screenwriting Academy uses Zoom meetings and webinars as a platform for delivery of its online content. We recommend that you set up a  Zoom account and install the Zoom Client App on your personal device for the best experience. In the event of technical problems with participants’ equipment or connection, we can provide limited IT support but we may not be able to resolve issues, and cannot offer refunds. Should sessions be interrupted or cancelled due to equipment or connection we will either reschedule, offer a free place on alternative sessions, or offer refunds in full or in part depending on the circumstances. Zoom also provides dial in facilities in case of internet failure https://support.zoom.us/hc/en-us/articles/201362663-Joining-a-Zoom-meeting-by-phone

By booking, you agree that we may collect and store personal information about you and your interactions with the Online Screenwriting Academy. This includes: your personal contact details; gender; details of your booking and booking history; records of payments (not including credit/debit cards numbers, etc.), any correspondence and any other information we need to keep in order to administer your booking. All personal information is kept securely on electronic systems. We do not store payment card details. We will use this information to communicate with you about your booking and we may, unless you tell us otherwise, communicate with you occasionally about our work and other courses and support for writers that we offer. We never share or sell information about our course participants with any third party, either in aggregate or in individual form. Our full privacy policy is available to read on our website.

If you have any specific access requirements, please let us know in advance. 

All our creative work and sessions rely on a supportive environment that depends on tolerance and understanding of participants, and tutors. We therefore ask that you are thoughtful and respectful to tutors and fellow participants to help foster an atmosphere conducive to free expression and creativity. The Online Screenwriting Academy reserves the right to refuse a place and/or to exclude from our sessions, any writer who, in the opinion of the tutor or host, behaves in an abusive or disruptive manner or engages in any discriminatory conduct. No refund will be given if exclusion is made for these reasons.

While the Online Screenwriting Academy makes every effort to maintain high standards and provide high-quality experiences for all writers, you may want to offer comments or make a complaint. Please email this carl@onlinescreenwritingacademy.com 

The contract between you and us is governed by English law.